Accurate GPS data is crucial when conducting field surveys or logging interactions. If you're experiencing issues with location tracking on the Ecanvasser mobile app, use this guide to troubleshoot and improve your GPS performance.
🔍 Common GPS Issues
You may encounter the following problems:
Your location isn't showing or is inaccurate on the map.
The app isn't recording a GPS pin when logging an interaction.
Location updates are delayed or not refreshing during canvassing.
Battery-saving settings are interfering with GPS tracking.
📲 Step-by-Step Troubleshooting
1. Check App Permissions
Ensure the Ecanvasser app has full access to location services:
iOS:
Go to Settings > Ecanvasser > Location
➝ Select "Always" or "While Using the App"
➝ Turn on Precise LocationAndroid:
Go to Settings > Apps > Ecanvasser > Permissions > Location
➝ Choose "Allow all the time" or "Allow only while using the app"
➝ Enable "Use precise location" if available
2. Enable High Accuracy Location Mode (Android)
For best results, your device should use all available location sources:
Go to Settings > Location > Location Services > Google Location Accuracy
Turn on Improve Location Accuracy
This allows the app to use GPS, Wi-Fi, mobile networks, and sensors for the most accurate location.
3. Disable Battery Optimization for Ecanvasser
Power-saving settings can prevent real-time GPS updates:
Android:
Go to Settings > Battery > Battery Optimization
➝ Find Ecanvasser
➝ Select "Don't optimize"iOS:
Make sure Low Power Mode is turned off while canvassing.
4. Restart Your Device & Refresh Your Signal
If GPS is stuck or inaccurate:
Restart your phone
Open a map app (like Google Maps or Apple Maps) and wait for your exact location to appear
Reopen the Ecanvasser app and check the GPS status
5. Ensure You Have a Clear View of the Sky
GPS accuracy improves when you are:
Outdoors
Away from tall buildings, dense trees, or enclosed spaces
Holding your phone steady for a few seconds while the signal calibrates
🛠 What If GPS Still Isn’t Working?
If none of the steps above work:
Ensure you're on the latest version of the Ecanvasser app – check your app store for updates.
Try uninstalling and reinstalling the app.
Contact our support team with:
Your device type and OS version
Ecanvasser app version
Description of the issue and when it happens
✅ Pro Tips
Keep your device updated to benefit from performance and location service improvements.
Avoid battery saver modes or third-party apps that restrict background data.
Practice a quick GPS test before heading out in the field.