Ecanvasser is robust and secure; the security and performance of Ecanvasser is our number one priority. At Ecanvasser, we do our utmost to keep your data safe and secure.

Data hosting and services

Ecanvasser's services and data are hosted in Amazon Web Services (AWS) facilities.

For non-EU customers your data is hosted on in North California, USA (AWS region us-west-1).

For EU customers, your data is hosted in Ireland (AWS region eu-west-1).

EU customer registration data processed by us, may be transferred to the AWS us-west-1 region. Please note that this relates to registration data only. Amazon participates in the EU-US and Swiss-US Privacy Shield Framework regarding the collection, use, and retention of personal information from European Union member countries and Switzerland, respectively and this forms part of our data processing agreement with Amazon.

We have taken full advantage of the extensive security options available on AWS to give you confidence that the highest standards and best practices are maintained.

Data backup

Our database includes a 30 day point in time restore function.

The web application itself is on a nightly scheduled backup.

Application up-time

Amazon Web Services guarantees us 99.9% up-time.

SSL & Encryption

Ecanvasser forces HTTPS for all services using TLS (SSL) to our application using 256-bit encryption. All data access is protected by a role-based access-control mechanism, which only lets customers view data for which they have permission.
It’s impossible for customers to view data from accounts other than their own.

Access Controls

Only authorized employees have access to our production infrastructure, and passwords are strictly regulated.

We limit access to customer data to a select few employees who need it to provide support and troubleshooting on our customer’s behalf.

Accessing data center information as well as customer data is done solely on an as-needed basis, and only when approved by the customer (i.e. as part of a support request), or to provide support and maintenance.

Credit Card Security

We do not store any credit card information. We store a random identifier to associate a customer with our payment provider Stripe.com. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.

This is the most stringent level of certification available in the payments industry. 

Data Retention & Deletion

As per our retention policy for personal data processed in relation to the services provided, the data retention periods are:

  • For the duration of the contract (accepted subscription agreement) and for a period of thirty (30) days post termination

That said, customers (who are collectors and controllers of the personal data) have the ability to delete personal data utilizing the bulk delete actions within the Ecanvasser platform prior at any time.


We also provide customers with a personal data anonymization tool that allows you to safely anonymize data collected while retaining the analytical results of interactions performed.

Visit the Privacy Dashboard to learn more about the Anonymization tool.

Maintenance and Updates

Ecanvasser is regularly updated with improvements and minor fixes, typically on a weekly basis. Larger feature releases and updates are done on a 4 to 6 weeks release cycle.

Compliance & Policies

Our technology and processes adhere to the strictest legal privacy requirements, and we regularly revise our policies and agreements to ensure we have continued compliance with the latest data protection regulations:

Sub-processors that we use to provide our services.

As part of the delivery of our Services to our Customers, we may use third party data processors, also know as a "Sub-processor".

Below is important information about the identity and role of each Sub-processor:

Name of Sub-processor

Description of Service

Amazon Web Services, Inc

Cloud-hosted computing platform

Auth0

Identification and Authentication, User Management

Authy

Two Factor Authentication for User Management

Baremetrics

Track status and payment status of customers

CallHub

Voice & SMS integration. Syncs contacts and interactions between Ecanvasser and CallHub (customer determined integration)

Facebook

Social Media Integration

Google Analytics

Web Analytics

Google API

Contact addresses are geocoded using google API and plotted on a map in the product. We send a request for geo data when required by the customer.

Google Firebase

Track customer software crashes in product

Google Tag Manager

Conversion tracking

Hotjar

Web Analytics

Hubspot

CRM platform - Manage and contact leads and customers

Intercom

Manage and contact customers, provide support

Mailchimp

Email Marketing integration. Syncs contacts between Ecanvasser and Mailchimp (customer determined)

NationBuilder

Customer Relationship Management Integration. Syncs Contacts and Interactions between Ecanvasser and NationBuilder(customer determined)

PandaDoc

Sales Contract Management

Salesforce

Customer Relationship Management Integration. Syncs Contacts and Interactions between Ecanvasser and Salesforce (customer determined)

Stripe

Issues Invoices and Receive payments from customers

Vonage (aka Nexmo)

VOIP and Telecom

Inmoment (aka Wootric)

Net Promoter Score platform

Xero

Accounting software - Issue and track invoices to leads and customers

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