How to reset forgotten Password from your App
To reset your password using the App using an email:
Select Forgot Password below the login button
This will open a new window and prompt you to enter your email
Use the email address linked to your account
You will receive a password reset email to your email address
If an email is not received, please check your Spam/Junk mail folder
Select the Reset Password button
If the button does not work then copy and paste the link in the email into your browser
It is important to note that there is no password for phone number logins, just a one-time 6-digit passcode sent to your phone number via SMS.
You will now be able to reset your password.
To reset your password using the Dashboard login screen
Select forgot password above the login button
This will open a new window and prompt you to enter your email
Use the email address linked to your account
You will receive a password reset email to your email address
If an email is not received, please check your Spam/Junk mail folder
Select the Reset Password button
If the button does not work then copy and paste the link in the email into your browser
If you have any additional questions feel free to contact us in-app or at support@ecanvasser.com